AC Genius Family

Reviews

Check out what a few of our past clients have to say about our services across multiple review sites!

Comfort Experts Inc.
4.8
Based on 872 reviews
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Anthony Paradiso
Anthony Paradiso
17:00 09 Jul 20
My family has been using comfort expert for 3+ years and they have sold out family 2 new AC units (super expensive). The most recent unit installed 1 year ago, is working fine and I had my yearly service/tune-up about 2 weeks ago and was told I just needed to change the filter. Now, I’m dealing with a rat... infestation in my attic. Want to know why? Because Comfort Experts recommended to add new insulation on top of old insulation, and that’s basically rat breeding ground heaven. I wasn’t too shocked at this when the Critter Control manager explained, but what did shock me and made me feel like our family was taken advantage of was the fact that the air ducts in the attic were NOT securely connected to my air vents. Only one of them was clamped down. Out of the 7 air vents in my house, only ONE was properly installed. In addition, old insulation and new insulation was found in the air vents themselves so Comfort Experts didn’t even think to clear these when installing or actually attach them correctly. For an entire year, my BRAND NEW AC/heating has been running harder than it should because this company cut corners where it shouldn’t. In addition, this is something every employee should check for when doing annual or semi-annual check ups. Not to mention that to fix the rat problem, a Critter Control company (not AC experts) had to suck all old and new insulation out and PROPERLY lay down new insulation amounting to over $5,000 is labor and materials. This is unacceptable service/work from any AC company, let alone one that has taken lots of money from our family to incorrectly do their “job”.read more
Jason McCoy
Jason McCoy
22:53 20 Jun 20
Riley did a great job. He didn’t try to upsell us or pressure us into anything. Really appreciate his honesty and knowledge. Made it much more likely we’ll use Comfort Experts in the future.
Freda Williams
Freda Williams
19:42 04 May 20
Adam did a great job replacing our hot water heater. He knows his occupation well. Very polite and cleaned up everything. Thank you Adam. I did not see his name on your list of Service workers. Please let him know we were happy with his professionalism. Freda and Dennis Williams.
Rose Galbreath
Rose Galbreath
18:57 29 Apr 20
I am so impressed by the professionalism and knowledge of Riley and all the employees I have encountered with all the Comfort Experts. Met with Riley today and he showed me options of new AC units and helped me decide what will work best for my home without trying to coerce me to buy something I didn’t need or up... sell me on other products. But, when I asked if they had any ideas of how to keep a home with lots of dogs from smelling like a dog kennel, THEN he showed me their Ozone unit! I think I’m more excited about the ozone piece than I am about the new AC unit!😀. Thank you for a great experience Riley!read more
Wendy Miranda
Wendy Miranda
02:32 28 Apr 20
I appreciate my technician today. I think his name was Lucas. But I didn’t see his picture in the options that were given. Very nice, courteous, polite & respectful. Also, more importantly, very thorough in his work. And he explained everything he was doing and recapped afterwards. I also appreciate his attention to... sanitation & social distancing. Thank You!!read more
Ryan Galbreath
Ryan Galbreath
16:44 27 Apr 20
I have used Comfort Experts since I bought my first house in 2019. Before that, they have taken care of my families properties all across Johnson County. Great service, great techs, even the ladies on the phone are amazing. You can hear the smile across the phone. Just had my first service checkup since having the... full new system installed in June of 2019, and the tech (Kenneth) went above and beyond. Gave me some recommendations for addons without being pushy (being a salesmen myself, he did a great job, just not in buying mode given the economy), installed my in line air filter in the attic for me even though it was not part of his tasks for the day. Couldn’t be happier, and glad I chose Comfort Experts for my A/C and Heating company.read more
Rocky Ocain
Rocky Ocain
04:32 23 Apr 20
Mark B showed up on time and helped me out a lot. I'm a new landlord who tries to learn as much as I can about every part of my systems and he went above and beyond explaining every aspect of what he was doing while I was shadowing him. We discussed the best course of action and he gave me all my options. I didn't go... with the most expensive which could've been the best option in the long run but he got my system cooling again and that's what I needed so I could get my tenant settled in. Mark clearly knows a ton about A/C systems.read more
Kim Shafer
Kim Shafer
03:07 20 Mar 20
Excellent customer service. Very professional and friendly ! Dennis , Joe and Riley are a great team! Now I will be set for life! However long that is with this Virus! Thanks so much!
Sharyn Kepner
Sharyn Kepner
01:52 18 Mar 20
Comfort Experts is undoubtedly number one on our list of companies in the construction industry. We have had only the very best service with every employee we have come in contact with. From the office staff to sales, installers and service personnel there has not been anyone that has not been excellent yet n their... field. Our latest contact was very pleasant. Such a gentleman and knowledgeable. It is also comforting to know many of their employees are prior military. God Bless each and every member of the Hobson/Comfort Experts staff. Thank you for being so conscientious and caring.read more
Wayne Holbrook
Wayne Holbrook
11:42 14 Mar 20
Dennis was awesome!! Very professional, knowledgeable and took pride in his work, He identified and explained the issue very clearly, corrected the problem checked then re-checked to make sure everything worked properly and said I could request him personally in the future if I had any issues. I have 6 geothermal... HV/AC units and have not been satisfied in the past but Dennis was awesome as stated earlier!!read more
Tyler Clark
Tyler Clark
01:58 12 Mar 20
The technician was very knowledgeable and didn’t act like he was trying to sell me something. He worked on my AC unit as if it was his and went above and beyond to figure out what was wrong. Consistent quality with these guys!
fw1421 .
fw1421 .
20:46 10 Mar 20
As always the technicians were on time and professional. My system is still under warranty so there were no problems. I’ve had Comfort Experts taking care of myHeating/Air Conditioning for over 15 years and when it was time to replace my system they were the ones I went with. I would recommend them to anyone that... needs a good A/C service.read more
DARRELL WILLIAMS
DARRELL WILLIAMS
17:53 11 Feb 20
There is no comfort experts Inc at this location. I put it into my Google maps for a job interview. I traveled from out of state and ended up missing my interview. This location needs to be removed from maps. My rating is only about this location being displayed on Google maps, not about Comfort Experts Inc itself.
Randy Green
Randy Green
20:48 16 Jan 20
False and scare tactic advertising at it's best. Just received an advertisement from this company trying to scare me in to buying a new unit because my unit contains R-22 which wont be produced any longer. (after Jan 1, 2020) They quote - "The price is already incredibly high and this means it will be even higher and... eventually not even be available" In actuality R-22 is almost at an all time low, the price is cheap as most new systems don't contain R-22, and there is stockpiles to last longer that your R-22 unit will. Why would I do business with a company that starts out on a lie. The A/C industry has a bad rep and you wonder why.read more
James Scott
James Scott
17:23 07 Jan 20
Had a complete new system installed These guys had it done 3 hrs before expected. Warranty on parts and repairs. Thanks guys.
Yourcumba .
Yourcumba .
19:11 03 Jan 20
Phil came by to do a tune up, and did a great job. Very thorough and took the time to answer my questions with knowledgeable answers. Made recommendations about how to keep my ac system healthy. This visit built a higher level of trust that already had a firm foundation. Great folks to deal with.
Howard Li
Howard Li
21:30 09 Dec 19
Have used them multiple times. This company feels trustworthy and provides honest recommendations along with multiple options. Would recommend to friends and definitely will use again. Joseph D and Alex S have been my technicians and they were both fantastic.
Kay VanToorn
Kay VanToorn
22:39 01 Dec 19
Excellent and timely service. Phil was thorough and very informative relative to the status of all components of our system letting us know what was operating efficiently and what might need service over time!
bryan denton
bryan denton
20:03 26 Nov 19
I can't express enough my appreciation for Joseph D. He was knowledgeable, professional and courteous. He did not rush rather explained what he was doing and took time to answer my questions and made suggestions while completing my heating repairs. I found him trustworthy and highly recommend his services.
simon peng
simon peng
16:52 12 Nov 19
Customer service are great. But very Expensive Because I just found out replace the item that day technician replace only $75. But comfort Experts charge me $287. Almost 4x of the price. But is so k First time I didn’t know. Is good thing Comfort Experts have special tune up for $29.00 that is unbeatable... prices. I have three units AC. I m still thank you comfort Experts give me the special offer.read more
Cyndi Rains
Cyndi Rains
18:09 19 Oct 19
Lee from Hobson Air The comfort experts came out spent 2 1/2 hours here cleaning my units and filtration system. Everything checked out great ! He recommended another capacitor for the upstairs unit since it was old. We do not ever use the unit so had great recommendations on if we ever did. Plus spent time explaining... how to convert my filtration to air filters since it does not seem to work. Recommended air duct cleaning as well. One of their services plus said did plumbing solar panels etc. from scheduling to follow up before appointment and the text Lee was on the way ! A Plus service ! Lee even waxed both outside units to a shiny sheen !!! Nice Work Comfort Experts !Thank You !read more
Donna Martin
Donna Martin
14:47 19 Oct 19
We have had Comfort Experts for many years service our units as well as install new ones in our home. All the employees have always been professional and communicative, not pushy when it comes to offering other services or extras. We feel confident that they will provide an excellent service.
Emily Florez
Emily Florez
19:58 18 Sep 19
Been with the company for several years. So far most techs we have had have been very upfront and honest. Today was no different. I am not a huge fan of spending more than necessary but if something will help me long term then I’m inclined. He offered a couple of extra services that would help the units and chose... the one and will add the other probably another time. Always friendly and explained everything well!read more
Robert Knight
Robert Knight
16:05 18 Sep 19
Fell for the $5 system check up special. The guys were very polite and did a great inspection. Not sure what they actually inspected as its not listed on the receipt. They let me know about a couple of upcoming issues. Bad part is the quote for the repairs. $300 to replace a weak start capacitor in one of my units at... $300. My units are under manufacturer warranty for another 8 years, but I guess this company doe not do warranty work. Part is roughly $25 so you do the math. Drain line flush = pouring water in it. Not unclogging it. Wanted another $300 for that service and to add a T to my current drain line. Good news is they offer a rewards program where you make mthly payments to them and you get a discount off the rather high rates.read more
Stephen Lee
Stephen Lee
17:00 30 Aug 19
Jovanny from Comfort Experts came to change my air filter, wash the coils and inspect the unit. He did a great job and also recommended I purchase another air filter for next year since they don’t usually carry them! Also, he suggested I lay down some red ant killer around the unit to prevent them from getting... inside the unit and disrupting the operation! Great suggestions! He is very professional, friendly, courteous and showed a genuine concern for the customer! Great Service!!!read more
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Comfort Experts Inc.
3.0
Based on 9 Reviews
Jose G.
Jose G.
2019-02-03 10:39:04
Company profits off ignorance, they charge $350 for a $20 capacitor, call it a "voltage absorption system" to try and deceive customers. That alone would...
Christy H.
Christy H.
2018-04-05 17:16:22
Last year we used this company and it was expensive but got us through another season on our air conditioning. So I called this company out again. The tech...
Dylan T.
Dylan T.
2018-01-17 09:29:18
Technician arrived on time and was extremely thorough. It wasn't rushed and he offered quite a bit of clarity as to options available as far as upgrades....

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